My 2nd order, they did not ship everything I ordered. I sent an email and it took a couple days for someone to get back to me. But when they did., they were quick about making it right. I am pleasantly surprised that they stand behind there orders. I am happy and pleased with the service I have received. I didn't expect to be treated so well. I have been compensated for the error on my order and am very satisfied with their customer service.